Return

Change of plans, no problem

You have 15 calendar days to perform return From the date of receipt of your purchase. Products must be unopened in their original packaging and keep in perfect condition.

To make the return follow the following steps:

You can return a product whenever you want. If you don't like it, it's not how you expected or do not adapt to what you need or for any other reason. You have a period of 15 days from the delivery date to be able to manage it and reach our facilities.

** For hygiene reasons, no changes or returns are accepted in jewels or helium items

When we receive the package and check that it is in good condition, we will reintegrate the amount with the same payment method with which you have made your order.

The amount will be reflected in your account within a maximum period of 14 calendar days, from the moment you have received the return confirmation email and depending on the conditions of each bank.

We remind you that The costs of sending the returned products are in charge of the customer, except if the return is produced by defects in the merchandise or for receiving a product that does not correspond to you.

The package will have to be sent to the following address:

Theflowlab
C/ Murcia, 16,
03440 (IBI) Alicante.

If a product will arrive in poor condition or miss an article, you have 48 hours, from the reception of the merchandise, to contact us through our contact mail hello@ohyeahparty.com

The order may be canceled within a maximum period of 3 hours from the order, notifying the application by email hello@ohyeahparty.com

In case of rejecting the delivery of the merchandise by the client, the return cost of € 3.99 plus the shipping costs of € 4.99 will be discounted from the total amount of the order.