Refund policy

Change of plans, no problem

You have 15 days to perform The returnFrom the date of receipt of your purchase. Products must be unopened in their original packaging and keep in perfect condition.

*For hygiene reasons, no changes or returns are accepted in jewels or helium items.

To make the return follow the following steps:

You can return a product whenever you want. If you don't like it, it's not how you expected or do not adapt to what you need or for any other reason. You have a period of 14 days from the delivery date to be able to manage it.

When we receive the package and check that it is in good condition, we will reintegrate the amount with the same payment method with which you have made your order.

We remind you that The costs of sending the returned products are in charge of the customer, except if the return is produced by defects in the merchandise or for receiving a product that does not correspond to you.

The package will have to be sent to the following address:

The Flow Lab, SL
C/ Murcia, 16,
03440 (IBI) Alicante.

If a product will arrive in poor condition, you have 48 hours, from the reception of the merchandise, to contact us through our contact email hello@ohyeahply.com

The order may be canceled within a maximum period of 1 hours from the order, notifying the application by emailhello@ohyeahparty.com

In case of rejecting the delivery of the merchandise by the client, the return cost of € 2 will be discounted from the total amount of the order.