Terms and Conditions

Sale information.

The ownership of this website, www.ohyyeahply.com Ostenta:

The Flow Lab, SL., residing in C/ Susana Llaneras, 47,03001, Alicante (Alicante)., provided with CIF No. B42600320, and registered by the notary Pedro Alfredo Domenech García.

This document (as well as any other document that is mentioned here) regulates the conditions for which the use of this website is governed (www.ohyyeahply.com) and the purchase, free enjoyment or acquisition of products and/or services in the same (hereinafter, conditions).

For the purposes of these conditions, it is understood that the activity that www.ohyeahplyparty.com develops through the website includes:

Sale, rent, training and organization of all kinds of products related to party, hospitality, organization of events, costumes, celebrations and shows.

In addition to reading these conditions, before accessing, navigating and/or using this website, the user must have read the legal notice and the general conditions of use, including the cookies policy, and the privacy and privacy policy Data protection of www.ohyeahply.com.

When using this website or when doing and/or requesting the acquisition of a product and/or service through it, the user consents to be linked by these conditions and all the aforementioned, so if he does not agree with everything This should not use this website.

It is also reported that these conditions could be modified. The user is responsible for consulting them every time you access, navigate and/or use the website since those that are in force at the time the acquisition of products and/or services will be applicable.

For all the questions that the user may have in relation to the conditions you can contact the holder using the contact data provided above or, where appropriate, using the contact form.

User

The access, navigation and use of the website confers the condition of user (hereinafter referred, indistinctly, individually as a user or jointly as users), so they are accepted, since the navigation on the website begins, all The conditions established here, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory as the case.

The user assumes their responsibility for a correct use of the website. This responsibility will be extended to:

Make use of this website only to make questions and purchases or legally valid acquisitions.

Do not make any false or fraudulent purchase. If reasonably it could be considered that a purchase of this nature has been made, it could be annulled and the relevant authorities would be informed.

Facilitate truthful and lawful contact data, for example, email address, postal address and/or other data (see legal notice and general use conditions).

The user declares to be over 18 years old and have legal capacity to enter into contracts through this website.

The website is mainly aimed at users residing in Spain. The Flow Lab, SL It does not ensure that the website complies with laws from other countries, either totally or partially.

The Flow Lab, SL It declines any responsibility that can be derived from such access, nor does it ensure shipments or provision of services outside Spain, including the Canary Islands, Ceuta, Melilla and Minor Islands of the Balearic Islands. To obtain shipping information to these areas, please contact our customer service hello@ohyyeahply.com

The user can formalize, to their choice, with The Flow Lab, SL & your website www.ohyyeahply.com The contract for sale, rent or acquisition of training or services of the desired products and/or services in any of the languages in which these conditions are available on this website.

Purchase or acquisition process.

Properly registered users can buy on the website for established media and forms. They must follow the purchase, rental and/or online acquisition procedure of www.ohyyeahply.com, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on "Process the order", to proceed with the payment of the acquisition of the products or services.

Likewise, the user must fill in and/or check the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified. Then, the user will receive an email confirming that www.ohyyeahply.com has received your request or request for purchase and/or provision of the service, that is, the confirmation of the order. And, where appropriate, you will also be informed by email when your purchase is being sent. In your case, these information could also be made available to the user through their personal space connection to the website.

Once the purchase procedure has concluded, the user aware that the website generates an electronic invoice that will be reached to the user through email. And, where appropriate, through its personal space of connection to the website. Likewise, the user can, if he wishes, obtain a copy of his paper bill, requesting it to the customer service department of www.ohyyeahply.com using the contact spaces of the website or through the most facilitated contact data facilitated above.

The user acknowledges being up to date, at the time of purchase, of certain particular sales conditions that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image of the latter on its page of the website, indicating, as an enunciative, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, mode in which they will be carried out and/ or cost of benefits; and recognizes that the realization of the purchase or acquisition order materializes the full and complete acceptance of the particular sales conditions applicable to each case.

Unless the opposite is expressly indicated, nor The Flow Lab, SL or Oh Yeah! They are the manufacturers of the products sold or that could be marketed on the website. While The Flow Lab, SL through its, web www.ohyyeahply.com, makes great efforts so that the information shown on the website is correct, sometimes the packaging and/or the materials and/or the components of the products may contain additional or different information from the one on the website. Therefore, the user must not only consider the information provided by the website, but also the information available in the labeling, the warnings and/or instructions that accompany the product.

The communications, purchase orders and payments that intervene during the transactions made on the website could be filed and preserved in the computerized records of The Flow Lab, SL in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and current laws and regulations that are applied in this regard, and particularly attending the LOPD and the rights that assist users according to the privacy policy of this website (legal notice and general conditions for use).

In 3x2 promotions, the customer will not be obliged to choose three identical products. In the event that the products have a different price, the product that will be compensated will always be the one with the lowest amount.

To benefit from the 3x2 promotion, it is essential to add at least 3 products to your cart. Oh Yeah! It is not responsible for those orders in which the consumer has not added the necessary products for the promotion.

Availability.

All purchase orders received by The Flow Lab, SL through its, web www.ohyyeahply.com are subject to the availability of products and/or to which no circumstance or cause of force majeure (clause nine of these conditions) affects to the supply of them and/or the provision of services. If difficulties were produced in the supply of products or there will be no products in stock, The Flow Lab, SL through its, web www.ohyyeahply.com & The customer service, they commit to contact the user and reimburse any amount that could have been paid as amount. This will also be applicable in cases where the provision of an unrealizable service.

Prices and payment.

The prices exhibited on the website are the finals, in euros (€) and include taxes, unless due to legal requirement, especially in VAT, it is indicated and applied different matter. Shipping costs will be included in the purchase cart during the purchase process as shown on the website. Thus, The Flow Lab, SL through its website www.ohyyeahply.com performs delivery and/or shipping services through the counted couriers to perform parcel services.

In no case will the website add additional costs to the price of a product or a service automatically, but only those that the user has selected and chose voluntarily and freely.

Prices can change at any time, but possible changes will not affect orders or purchases with respect to those that the user has already received an order confirmation.

The accepted means of payment will be: credit or debit card, paypal and bank transfer. The credit cards will be subject to checks and authorizations by the banking entity issuing them, if said entity did not authorize the payment, The Flow Lab, sl through its, web www.ohyyeahplyparty.com will not be responsible for any delay or lack of delivery and may not formalize any contract with the user.

In any case, by clicking on “Make the payment” the user confirms that the payment method used is yours or that, where appropriate, it is the legitimate holder of the gift card or subscription card.

Purchase or acquisition orders in which the user selects as a payment means The bank transfer will be reserved for 3 calendar days from the confirmation of the order to be able to leave enough time for the bank transfer to be taken into account by the system of payments used by The Flow Lab, SL for your, web www.ohyyeahply.com. When the system receives the transfer, the order will be prepared and managed for shipping. Through this payment method, the user must ensure that he correctly introduces the exact amount of the purchase order, as well as the account number and the transfer reference.

In case of error, The Flow Lab, SL through its, web www.ohyeahply.com, you will not be able to validate the order, which will be canceled.

Delivery.

In cases where the physical delivery of the contracted good is carried out, the deliveries will be made within the scope of the following territory: Spain (Peninsula and major islands of the Balearic Islands).

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase request consisting of the products related in each purchase confirmation will be delivered within the period indicated in the website according to The user -selected shipping method and, in any case, within a maximum period of 30 calendar days from the date of confirmation of the order.

If for any reason, that it was attributable to him, The Flow Lab, sl through his, web www.ohyyeahply.com could not comply with the delivery date, he will contact the user to inform him of this circumstance and, he can choose to move on with the purchase establishing a new delivery date or annulled the order with the total reimbursement of the paid price. In any case, home deliveries are made on working days.

If it is impossible to deliver the order for absence of the user, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to make it delivered again.

If the user will not be in the place of delivery in the agreed time strip, he must contact the Courrier service to agree on the delivery of another day.

In the event that 30 days have passed since their order is available for delivery, and has not been delivered due to cause not attributable to The Flow Lab, SL, through its website, www.ohyeahplyparty.com and will understand that the user wishes Desist of the contract and it will be considered resolved. As a consequence of the resolution of the contract, all payments received from the user will be returned, except for the additional expenses resulting from the user's own choice of a different delivery mode to the less expensive mode of ordinary delivery offered by the website , without any undue delay and, in any case, within a maximum period of 14 days from the date the contract is considered resolved.

However, the user must keep in mind that the transport derived from the resolution may have an additional cost that may be impact.

For the purposes of these conditions, it will be understood that the delivery or that the order has been delivered at the time in which the user or third indicated by the user acquires the material possession of the products, which will be accredited by means of the signature of receipt of the order in the agreed delivery address.

The risks that could be derived from the products will be in charge of the user from the time of delivery. The user acquires the property of the products when The Flow Lab, SL, through their website, www.ohyyeahply.com, receives full payment of all appropriate amounts in relation to the purchase or acquisition made, including shipping costs , either at the time of delivery, if it takes place at a time after the complete reception of the amount subject to payment by The Flow Lab, SL.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or benefit will be understood located in the territory of application of the Spanish VAT if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable type of VAT will be legally in force at all times depending on the specific article in question.

Technical means to correct errors.

It is informed of the user that in case it detects that an error has occurred when entering data necessary to process your purchase application on the website, you can modify them by contacting The Flow Lab, SL, through Your website, www.ohyyahply.com, through the contact spaces provided on the web, enabled on the website, and, where appropriate, through those enabled to contact the customer service, and// or using the contact data provided in the first clause (general information). Also, these information could also be remedied by the user through their personal space connection to the website.

In any case, the user, before clicking on "Customer Service", has access to space, cart, or basket where your purchase requests are written down and can make modifications.

Similarly, the user is referred to consult the legal notice and general conditions of use to collect more information on how to exercise their right of rectification as established in Organic Law 15/1999, of December 13, on the protection of data from data from data from Personal character.

Returns

In cases where the user acquired products in or through the website of the holder, they assist a series of rights, as they are listed and described below:

Right of withdrawal

The user, as a consumer and user, makes a purchase on the website and, therefore, assists the right to give up said purchase within 14 calendar days without justification.

This period of withdrawal will expire at 14 calendar days of the day that the user or a third authorized by it, other Assets that make up their order are delivered separately, at the 14 calendar days of the day that the user or a third authorized by it, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order.

To exercise this right of withdrawal, the user must notify the decision to The Flow Lab, SL, through the channels enabled for it on their website, www.ohyeahplyparty.com.

You can do so, where appropriate, through the contact spaces enabled on the website or through:

hello@ohyeahply.com or through postal mail: The Flow Lab, SL, Susana Llaneras Street, 47. Alicante, 03001, Spain.

The user, regardless of the medium he chooses to communicate his decision, must express in a clear and unequivocal way that it is his intention to give up the purchase contract. In any case, the user will be able to use the withdrawal form model that The Flow Lab, SL, through its website, www.ohyyeahply.com puts at their disposal as an annexed to these conditions, however, its use is not mandatory.

To fulfill the period of withdrawal, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding term expires.

In case of withdrawal, The Flow Lab, SL, through its website, www.ohyyeahply.com, will reimburse the user all payments received, including shipping costs (with the exception of additional expenses chosen by the user for a Modality of shipping different from the less expensive modality offered on the website) without any undue delay and, in any case, no later than 14 calendar days from the date on which The Flow Lab, SL, through its Web, www.ohyeahply.com is informed of the decision to withdraw by the user.

The Flow Lab, SL, through its website, www.ohyyeahply.com will reimburse the user using the same payment method that he used to make the initial purchase transaction. This refund will not generate any additional cost to the user. However, The Flow Lab, SL, through its website, www.ohyyeahply.com could retain said reimbursement until you have received the purchase products or items, or until the user has a test of their return, according to what condition is fulfilled first.

And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which The Flow Lab, SL, through the contact channels with customer service offered by its Web, www.ohyeahply.com was informed of the withdrawal decision.

The user acknowledges knowing that he must assume the direct return cost (transport, delivery) of the goods, if any incurred. In addition, it will be responsible for the decrease in the value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The user acknowledges that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of the Defense of consumers and users and other complementary laws. In an enunciative, and not exhaustive way, this would be the case of: personalized products; products that can deteriorate or expire rapidly; CDS/DVD of music or video without its wrapper, as preint in factory; Products that for reasons of hygiene or health are prevented and have been despised after delivery, as well as the formations or assists to events.

In this same sense, the provision of a service that the user could hire on this website is governed, since this same law establishes that the right of withdrawal to users will not attend when the provision of the service has been completely executed, or when it has begun , with the express consent of the consumer and user and with the recognition for his part that he is aware that, once the contract has been fully executed by The Flow Lab, SL, through its website, www.ohyyeahparty.com , will have lost your right of withdrawal.

In any case, no reimbursement will be made if the product has been used, of products that are not under the same conditions in which they have been delivered or suffered any damage after delivery.

Likewise, the products must be returned in their original wrappers, the instructions and other documents that accompany them, only products that have been acquired in our online store www.ohyyeahply.com and that have an invoice or ticket that accredit this buys.

Return of defective products or shipping error. These are all cases in which the user considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase request, and that, therefore, the flow must be put in contact with The Flow Lab, SL within a period not exceeding 7 calendar days from the receipt of the order, through its website, www.ohyyeahply.com immediately and let it know the existing disagreement (defect/error) by the same means or using the data of contact that is facilitated in the previous section (right of withdrawal).

The user will then be informed about how to return the products, and these, once returned, will be examined and the user will be informed, within a reasonable time, if the reimbursement proceeds or, where appropriate, the replacement of the same . The returned products must go in their original pack without having use it, for the reimbursement of its amount. If the product arrives defective, the customer would send photos of the product and fill a sheet explaining the reason for the product defect.

The reimbursement or replacement of the product will be done as soon as possible and, in any case, within 14 days following the date on which we send an email confirming that the reimbursement or replacement of the non -compliant article proceeds.

The amount paid by those products that are returned because of some defect, when it really exists, will be reimbursed entirely, including delivery expenses and the costs that the user could have incurred to return the return. The refund will be made by the same means of payment that the user used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the user, as a consumer and user will always be.

Guarantee

The user, as a consumer and user, enjoys guarantees about the products that he can acquire through this website, in the legally established terms for each type of product, responding to The Flow Lab, SL, through its website, www.ohyeahply.com, therefore, due to the lack of compliance with them that manifests within two years from the delivery of the product.

In this sense, it is understood that the products are satisfied with the contract provided that: they conform to the description made by www.ohyyeahply.com and possess the qualities presented in it; are suitable for the uses to which the products of the same type are ordinarily allocated; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not so with respect to the products delivered to the user, it must proceed as indicated in the refund of defective products or shipping error. However, some of the products that are marketed on the website could present non -homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and They will not be a defect.

On the other hand, it could become the case that the user acquires on the website a product of a brand or manufacturing by a third party. In this case, and considering the user who is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly in front of them during the two years following the delivery of these products.

To do this, the user must have preserved all the information in relation to the guarantee of the products.

Exoneration of responsibility.

Unless legal provision in the opposite, will not accept any responsibility for the following losses, regardless of its origin:

Any losses that were not attributable to any breach for their part.

Business losses (including unemployment, income, contracts, planned savings, data loss, trade fund or incurred unnecessary expenses).

All other indirect loss that was not reasonably predictable by both parties at the time the contract for the sale of the products between both parties was formalized.

Likewise, The Flow Lab, SL, through its website, www.ohyyeahply.com also limits its responsibility for the following cases:

The Flow Lab, SL, through its website, www.ohyyeahply.com applies all measures concerning to provide a faithful visualization of the product on the website, however, it is not responsible for the minimum differences or inaccuracies that may exist due due In the absence of screen resolution, or browser problems used or others of this nature.

The Flow Lab, SL, through its website, www.ohyyeahply.com will act with the maximum diligence in order to make available to the company in charge of the transport of the product subject to the purchase order. However, it is not responsible for damages from a malfunction of transport, especially for reasons such as strikes, retention on roads, and in general any others of the sector, which derive in delays, losses or theft of the product.

Technical failures that due to fortuitous or other causes, prevent a normal functioning of the service through the Internet. Lack of availability of the website for maintenance reasons or others, which prevents having the service. The Flow Lab, SL, through its website, www.ohyyeahply.com, puts all the means at its disposal in order to carry out the process of purchase, payment and shipping/delivery of the products, however, it is exempted of responsibility for reasons that are not attributable, fortuitous case or force majeure.

The Flow Lab, SL, through its website, www.ohyeahply.com will not be responsible for the misuse and/or wear of the products that have been used by the user. At the same time, The Flow Lab, SL, through its website, www.ohyyeahply.com, will not be responsible for a wrong return made by the user. It is the user's responsibility to return the correct product.

In general, The Flow Lab, SL, through its website, www.ohyyeahply.com will not be responsible for any breach or delay in compliance with any of the obligations assumed, when it is due to events that are outside our Reasonable control, that is, that they are due to force majeure, and it may include, as an enunciative but not exhaustive: or strikes, employer closures or other claiming measures. o Civil shock, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations. o Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster. or impossibility of use of trains, ships, airplanes, motor transport or other means of transport, public or private. or impossibility of using public or private telecommunications systems. or acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and The Flow Lab, SL, will have an extension within the deadline to fulfill them for a period of time equal to the one that lasts the cause of force majeure . The Flow Lab, SL will put all reasonable means to find a solution that allows us to fulfill our obligations despite the cause of force majeure.

Written communications and notifications.

Through the use of this website, the user accepts that most communications with The Flow Lab, SL, through their website, www.ohyyeahply.com are electronic (email or notices published on the website).

For contractual purposes, the user consents to using this electronic means of communication and recognizes that any contract, notification, information and other communications that The Flow Lab, SL, through their website, www.ohyyeahparty.com send electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the user.

The user can send notifications and/or communicate with The Flow Lab, SL, through their website, www.ohyyeahply.com, through the contact data that are facilitated under these conditions and, where appropriate, through The contact spaces of the website.

Likewise, unless otherwise stipulated, The Flow Lab, SL, through its website, www.ohyyeahply.com can contact and/or notify the user in their email or in the facilitated postal address.

RESIGNATION

No resignation of The Flow Lab, SL, through its website, www.ohyyeahply.com, to a concrete legal right or action or the lack of requirement by The Flow Lab, SL, through its website, www.ohyyeahparty. com of strict compliance by the user of any of their obligations will mean, nor a renunciation of other rights or actions derived from a contract or conditions, nor will the user exonerate compliance with their obligations.

No resignation of The Flow Lab, SL, through its website, www.ohyyeahply.com to any of these conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a resignation and The user is formalized and communicated in writing.

Nullity.

If any of the present conditions were declared void and without effect by firm resolution issued by competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

Complete agreement.

The present conditions and any document to which express reference is made in these constitute the full agreement between the user and The Flow Lab, SL, through its website, www.ohyyahparty.com in relation to the object of sale and replaces Any other agreement, agreement or previous promise verbally agreed or in writing by the same parties.

The user and The Flow Lab, SL, through their website, www.ohyyeahply.com, recognize having consented to the conclusion of a contract without having trusted any statement or promise made by the other party, except for what is expressly mentioned in The present conditions.

Data Protection.

The information or personal data that the user provides to The Flow Lab, SL, through their website, www.ohyyahplyparty.com, in the course of a transaction on the website, will be treated according to the provisions of the established in the Data protection policies (legal notice and general conditions of use). When accessing, navigating and/or using the website, the user consents to the treatment of said information and data and declares that all the information or data that facilitates are truthful.

Applicable legislation and jurisdiction.

The access, navigation and/or use of this website and the products purchase contracts through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to access, navigation and/or use of the website, or to the interpretation and execution of these conditions, or with the sales contracts between The Flow Lab, SL, through Your website, www.ohyyeahply.com and the user, will be subject to the non -exclusive jurisdiction of Spanish courts and courts.

Complaints and claims.

The user can get to The Flow Lab, SL, through their website, www.ohyeahplyparty.com their complaints, claims or any other comments that you want to make through the contact data that are facilitated at the beginning of these conditions ( General information).

In addition, www.ohyeahplyparty.com has official claim sheets available to consumers and users, and that they can request The Flow Lab, SL, through their website, www.ohyyeahplyparty.com, at any time, using contact data that are facilitated at the beginning of these conditions (general information).

Likewise, if from the conclusion of this purchase contract between The Flow Lab, SL, through its website, www.ohyyeahply.com and the user emanates a controversy, the user as a consumer can request an extrajudicial solution of dispute With the EU Regulation No. 524/2013 of the European Parliament and the Council, of May 21, 2013, on online resolution online in terms of consumption. You can access this method through the website: http://ec.europa.eu/consumers/odr/